Thank you for trusting Heeman’s with caring for your prized plant. Whether it’s a new addition to your collection or been with you for years, your only stored plant or one of dozens, it’s important to you and it’s important to us. Our team will do our very best to provide your plant great care during our long, cold Canadian winters.

This agreement outlines both our care and responsibilities, as well as yours. Please review the following terms associated with storing a plant at Heeman’s for the winter.

You Agree That Your Plant:

• Is healthy and free from pests and/or diseases. Bringing a plant to Heeman’s that risks infecting the rest of our storage plant population could result in your plant being refused entry (or being composted).
• Is centre balanced and able to stand upright without any external support.
• Is in a container that is in good condition.
• You agree to pick up your plant(s) on or before May 31st. Failure to collect your plant(s) will result in additional storage charges and could lead to forfeiting your plant(s).

Heeman’s Agrees to:

• Complete an initial check-in of your plant(s) including collecting accurate owner information, inspection for pests and/or diseases, pruning (if necessary).
• Provide a climate controlled environment with 24/7 monitoring for the most brutal 8 months of the year.
• Provide regular watering, plant nutrition, prunings, trellising and repotting (if requested, for a fee) as needed.

Storage Notes:

• We will provide constant care and a closely monitored environment for plant health and success but your plants development and growth is largely determined by the weather (heat and light levels especially). Weather that is more overcast and cool during storage period can result in your plant being less lush or having fewer flowers/fruit upon pick-up in spring.
• Plants arriving to Heeman’s that appear unhealthy (weak, frost bitten, etc.) will be noted, tagged as such and stored at our discretion with no promise of final results come spring (if the plant does not make it then there is no charge for the time and effort we put into nursing it back to health).
• In the unlikely event that a plant you have stored with us (less than 2% chance) does not survive to spring, you have several options:
  • A) you may choose to waive the storage fee,
  • B) or we will provide you with a replacement plant – from what we have in stock – for the cost of your storage fee or retail value of the new plant, whatever is lower.
• We recognize that some plants are irreplaceable to their owner. We will make every effort to care for and ensure the success of all plants stored with us. We do not guarantee a plant’s survival and will not be held responsible for finding a replacement plant (or pot) if one does not survive winter/is broken.
• Our goal with storing plants is a happy reunion of each plant to its owner by May 31st of the following year. Any plants left at Heeman’s after May 31st without making prior arrangements will be subject to late fees of $5 per plant per week up to 2 weeks. Any plant still in storage after June 15th becomes the property of Heeman’s and may be sold to redeem costs associated with storing it. Note, as plants are only paid for when picked up, Heeman’s will spend 8 months caring for your plant(s), incurring costs until pick up.

Retrieving Your Plant Next Spring:

• To plan for picking up your plant(s) in the spring, we require a confirmation of pick up date and time range. This allows us time to collect and prepare your plant(s) so you aren’t held up waiting for us to retrieve them.
• In spring we will email you with a link to request and arrange pick-up. Please ensure that [email protected] is on your ‘safe’ email list. This will be the way we will communicate with you on pick up in the last week of April or first week of May.
• We will reply to all pick-up requests in the order of requested date, not in the order they were received. Owners requesting early May pickup will be contacted before people requesting late May pickups. Thank you for your patience, we will connect with you – we just have hundreds of plant parents to connect with in only a few weeks.
• Payment is not required at drop off. We will contact you to arrange payment once a pick-up appointment is confirmed, before pick-up. This allows for a speedy pick-up experience with no waits on a busy May day. Again, only plants that survive will be billed. If your plant is alive but deemed to not meet our expectations, we will discount your storage fee.